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Owned and operated by Purpose Driven Wellness, our team is ready to answer questions about cold plunges, saunas, recovery systems, and more.
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Frequently Asked Questions
How long does shipping take?
Most orders ship within 1 to 3 business days, with transit times of 5 to 8 business days. Free Shipping on Most Orders Within the Continental U.S. (Excludes AK/HI) is available on most orders within the Continental U.S. (excludes AK/HI). Larger items like cold plunges, saunas, and Smith machines may ship via freight carrier, and our team will keep you updated on delivery timelines.
How can I track my order?
Once your order ships, you will receive a confirmation email with a tracking number and a link to follow your package. If you have not received tracking information within 3 business days of placing your order, please contact our support team and we will look into it right away.
What is your return policy?
We offer 30-Day Returns on eligible items. If your recovery equipment or wellness product does not meet your expectations, please review our Return Policy page for full details on eligibility and the return process. Our team is happy to walk you through any questions.
Can I exchange an item for a different model?
Yes, exchanges are available within our 30-Day Returns window for eligible products. Whether you need a different cold plunge size or want to switch sauna models, contact our team and we will coordinate the exchange for you. Please refer to our Return Policy for complete details.
How do I choose the right cold plunge or sauna for my space?
We recommend starting with the dimensions of your available space and your intended use, whether that is personal recovery at home or outfitting a training facility. Our team can help you compare models based on capacity, temperature range, and installation requirements. Send us a message or call during business hours for a personalized recommendation.
Do your Smith machines require professional installation?
Most of our Smith machines are designed for home or gym assembly with included hardware and step-by-step instructions. Depending on the model, having a second person for assembly is recommended due to the size and weight of the components. If you have questions about a specific unit, our support team can provide guidance before you purchase.
Do you charge sales tax?
Sales tax, if applicable, is calculated and displayed at checkout.
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Premium Recovery Equipment
Every cold plunge, sauna, and Smith machine is selected for build quality that meets professional standards.
Free Continental U.S. Shipping
Most orders ship free within the Continental U.S., with handling in 1 to 3 business days.
